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Two New Faces at SmartRV

by SmartRV | Dec 28, 2017
SmartRV welcomes Mark and Rob to the sales team in Auckland and Christchurch respectively.

A keen Kiwi motorhomer and a UK ex-pat with a passion for exploring New Zealand are two new additions to the SmartRV sales teams in Auckland and Christchurch. Mark Baker (Auckland) and Rob Ibbetson (Christchurch) joined the company in November 2017. They are looking forward to showing off the Carado, Bürstner and HYMER motorhomes that SmartRV distributes exclusively in New Zealand.

Mark has a soft spot for motorhomes after a childhood full of family holidays spent travelling the country in them, and his love for the carefree style of travel continues today. “My wife and I actually honeymooned in one!” he says. “We had an amazing time exploring the Far North.”

After a career spanning sales, management and commercial real estate, Mark says he joined SmartRV to be part of a special moment in people’s lives. “My wife has sold diamonds for pretty much her whole career and has one of the happiest jobs in the world. Being part of that amazing purchase for people is what gives her massive job satisfaction. I see this as exactly the same. It’s not an everyday retail item, it’s a big ticket item that is a gateway to people living their dreams, and to be part of that is super exciting.”

He’s been struck by SmartRV’s strong company culture and says the customer service is second to none. “It’s the genuine drive to give people an unforgettable experience. The focus is to make sure that we do everything possible to make sure that the customer loves their holiday or loves their vehicle. And the after-sales care is remarkable – you really do become part of a family.”

Rob Ibbetson arrived in New Zealand six years ago, and is originally from Gloucester in England’s west. He spent his first two years here travelling the country by van (“Not as flash as the SmartRV vehicles,” he notes wryly) and exploring his new home. He has a background in building and real estate and is enjoying SmartRV’s positive, friendly environment for staff and customers. “Everyone has been so welcoming. And for customers there’s no pressure from anyone; if you just want to come and have a nosey you’re more than welcome. Or take it for a test drive, you’re more than welcome.”

Like Mark, Rob loves being involved in such an exciting lifestyle purchase for customers. “It’s great to be part of that process and the journey towards that whole lifestyle change. I’m able to help people live their dreams as well as take the opportunity to keep discovering and exploring New Zealand for myself.”

Contact our friendly team and they will be happy to assist you in finding the perfect motorhome to suit your needs.

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