Buying a motorhome is a significant investment. You want to be sure you’re choosing the right RV for your lifestyle and buying from a company that will look after you well beyond the moment you drive your new vehicle home. At SmartRV, we pride ourselves on our customer service before, during and after you have chosen your new motorhome. We call it the SmartRV Difference, and here’s what it means for you.
1. With you for the journey
At SmartRV, we see your motorhome purchase as the beginning of our relationship – not the end. When you join the SmartRV family you can be confident there will always be someone at the end of the phone pleased to hear from you and ready to help. From matching the motorhome features and styles to your unique needs to taking care of servicing and enhancements, our team will be there for you. That’s why SmartRV is the brand you can trust.
2. Proven performers
You’ll want to make sure that your motorhome is the best your money can buy. That’s why we import top performing brands HYMER, Bürstner and Carado from Germany. We know these RVs are at home in New Zealand as we have more than 150 late model Bürstner and Carado motorhomes in the rental fleet of our sister company Wilderness Motorhomes. What’s more, you can have a no obligation trial of a Bürstner or Carado motorhome from one of the Wilderness rental fleet before you buy*.
3. Full Repair Centres in Auckland and Christchurch
Your new motorhome may be a long way from its German factory but help is just down the road. We stock an extensive range of spare parts in Auckland and Christchurch, so in the unlikely event of something going wrong we can get you back on the road quickly. Our Repair Centres are staffed by certified service professionals, including Fiat and Mercedes mechanics, engineers, auto electricians and even bike mechanics.
We can source everything you need to keep your motorhome in top shape and ready for adventure at a moment’s notice.
Our SmartRV Repair Centres can assist with:
- Warranty repairs
- Parts sourcing
- RV grooming services
- Furniture repairs and additional welding
- Custom making of parts and installation of racks, ladders, awnings and tow bars
- Electric and gas services
- Windscreen repair and replacement
- Panel repairs and painting
We also have certified self-containment officers who can:
- check and comply vehicles to self-containment standards
- issue and renew self-containment certificates
4. Dedicated After Sales Team
Our commitment to looking after our customers after they buy from SmartRV is backed up by our exceptional After Sales team. When you’re ready to go ahead with your purchase, you will be introduced to your After Sales service contact, who will look after you for as long as you’re on the road in a SmartRV motorhome. Whether you want tips on using the features of your new motorhome, advice on how to upgrade or get the best out of your RV, or want to find out more about accessories or repairs, the After Sales team is always happy to help.
5. SmartRV – the brand you can trust
From helping you to work out which model best suits your needs, to maintenance and additional features further down the track – SmartRV is with you for your motorhoming journey, so come and see us today.
*Terms and conditions apply for the Try before you Buy deal. Please contact us for details.