Meet our Specialist Sales & Service Team

SmartRV has built a reputation for unusually high customer satisfaction and we pride ourselves on building lasting relationships with our customers.

If you're considering buying your first motorhome, upgrading your current one or even if you're just curious and wondering whether the motorhoming lifestyle is right for you - contact us. Our friendly team of RV experts will be happy to share our passion for motorhomes, give you advice and help you on your journey to choosing the perfect motorhome for your dream lifestyle.

Sales Team


Mark Baker – Head of Motorhome Sales (Auckland)

Mark joined SmartRV in November 2017 after a career spanning sales, management and commercial real estate. He worked initially in the Auckland Sales team before taking on the Head of Sales role at SmartRV in August 2018. Mark is excited to offer customers a range of motorhomes selected to suit the Kiwi lifestyle from leading brands Carado, Bürstner and HYMER. He says the Sales teams in Auckland and Christchurch also pride themselves on delivering world-class customer service. “There’s a genuine drive to give people an unforgettable experience. The focus is to make sure that we do everything possible to make sure that the customer loves their vehicle. And the After-Sales care is remarkable – you really do become part of a family.”

Top motorhome spot: Tapotupotu Bay, Cape Reinga.


Rob Ibbetson – Sales Representative (Christchurch)

Rob has a background in building and real estate and started with SmartRV in November 2017. Hailing from Gloucester in the UK, he arrived in New Zealand six years ago and spent the first two years travelling the country. He loves SmartRV’s positive environment and being involved in such an exciting lifestyle purchase for customers. “It’s great to be part of that process and the journey towards that whole lifestyle change. I’m able to help people live their dreams as well as take the opportunity to keep discovering and exploring New Zealand for myself.”

Top motorhome spot: Still discovering!

After Sales Team

Hueyshin Gan-Setu

Hueyshin Gan-Setu – Head of Customer Experience

Hueyshin joined SmartRV in November 2018 and has extensive experience in the tourism industry, having worked across motorhome and car rentals over the past 14 years. As Head of Customer Experience for SmartRV, Hueyshin looks after the After Sales team, which she says is a crucial part of SmartRV’s excellent reputation with customers. “After Sales is hugely important – it’s about ensuring the ownership experience is a really good one and developing long-term relationships. SmartRV owners are fiercely proud of their motorhomes and our goal is always to provide service that matches that.”

Top motorhome spot: Boyes Beach, Rotorua


Andrew Philip – After Sales Manager (Auckland)

Andrew joined After Sales at SmartRV in mid-2016 after running his own travel agency in Cape Town. He was promoted to After Sales Manager in early 2018 and now looks after the teams in the Auckland and Christchurch sales centres. Motorhoming is a lifestyle close to Andrew’s heart as caravanning was a big part of his childhood; he then had two of his own in South Africa and his parents are onto their third motorhome. Andrew enjoys the satisfaction he gets from making customers genuinely happy and believes it is the service levels at SmartRV that set it apart in the industry. “We maintain a very high standard and can arrange assistance almost anywhere. We offer efficient customer solutions with the friendly service we are known for.”

Top motorhome spot: The revamped park at Muriwai, or at Hot Water Beach.


Nandor Koekeny – After Sales Representative (Auckland)

Nandor joined SmartRV’s After Sales team four years ago after getting to know the company through his previous role with SmartRV’s supplier of professional vehicle cleaning products. He says the service customers receive after purchasing their motorhome is what sets SmartRV apart in the industry. “We all work really hard on our back-up service and goal of delivering customers’ dream motorhome lifestyle.”

Top motorhome spot: Rotorua in winter. (“Hot pools, nice and quiet and just a short drive from Auckland. You can’t go wrong with that.”)


Clinton Braun – After Sales Representative (Christchurch)

Clinton came to New Zealand from South Africa after a long career in the car industry with GM Motors and Ford, and has been with SmartRV since early 2016. He relishes the challenges his role can sometimes present. “I'm a problem solver. Any issue that we as a Christchurch team can get sorted as quickly as possible is a massive victory. I love the appreciation people have for us getting them back on the road to enjoy their time away in their motorhome. It's not a job to us and the customers can see that every time they deal with us.”

Top motorhome spot: Lake Tekapo and Hanmer Springs.

Join the Team

Are you looking for your dream job? There's nothing more exciting than working in an industry that's all about living the dream. Our team are passionate people who love helping our customers get into New Zealand's fastest growing past time.

Click here to view the current vacancies at SmartRV in Auckland and Christchurch.