Because even premium motorhomes aren’t immune from Murphy’s law, SmartRV has more than doubled its After Sales team to make sure highly trained professionals are always ready and available to provide every aspect of service, customising and maintenance that customers deserve.
The new members expanding the team over the past year all have a technical or engineering background, while the ranks of the Service Centre team have also grown and now include a full complement of in-house specialist skills from coachbuilder to auto electrician.
SmartRV has also made significant investments in both personnel and equipment at its Service Centres in Auckland and Christchurch. Earlier this year, a motorhome mechanic from Bürstner HQ in Europe spent a week upskilling the team in all aspects of motorhome maintenance and repair. Meanwhile, efficient new scanning and high tech service tools have been installed in the workshop, along with an engineering corner where custom parts can be created or adapted, and a new mezzanine has added storage capacity for spare parts.
“We know that a motorhome is a very substantial investment and our own investment will reassure our customers that SmartRV is committed to seeing them always get the very best from their vehicle,” says SmartRV Managing Director John Managh. “We’re making sure our team members are the motorhome experts with access to every resource they might need. One example is the new Fiat scan tool. It lets us read the fault code and get straight onto repairs, rather than having to send a vehicle out to a Fiat dealer.”
When Paul Goonan’s Grand Panorama lost power on a recent trip up north, the After Sales team was right on to it. “I've got to say, Andrew was brilliant in helping us out,” Paul reports. “He arranged for us to bring the motorhome down on Saturday morning and they remedied the situation while we waited. Another great example of fantastic customer service.”
SmartRV’s Service Centres offer a full range of services including annual servicing (for motorhomes up to ten meters), WOFs and COFs, sales and fittings of motorhome appliances and accessories, and much more, both inside and out.
With more capacity than ever, the SmartRV After Sales team means Murphy might well have met his match.
For more information on what SmartRV can offer, call their team on 0800 007 627.